The conversation on measuring experience has been a long and thoughtful one. It has reflected a dynamic tension between measures used as a lever for action in some health systems and as a mechanism to determine reimbursable dollars in others. Yet underlying all the conversation. the question of what we measure. https://chefesquipmenters.shop/product-category/dripper-pots-carafes/
Measuring what matters: A proposal for reframing how we evaluate and improve experience in healthcare
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